CompTIA Project+ Practice Test

During the execution phase, if a customer demands a change, which steps should the project manager take?

1. Make the change immediately

2. Notify the Executive Sponsor

3. Fill out a change request form

4. Deny the change request

The correct answer is: Fill out a change request form

In the context of project management, particularly during the execution phase, handling change requests effectively is critical to the project’s success. When a customer demands a change, the project's scope, schedule, and budget may be impacted, and hence a structured approach should be taken. Filling out a change request form is the appropriate step because it formalizes the customer's request for a change. This process allows the project manager to document all the necessary details about the change, including its rationale, impact analysis, and potential benefits or drawbacks. It ensures that the request is considered systematically rather than indiscriminately altering project parameters. Moreover, a change request form serves as a communication tool among stakeholders. It can be reviewed by team members, discussed in change control meetings, and eventually be taken through the change approval process, ensuring transparency and alignment with the project goals. This method adheres to best practices in project management and lays the groundwork for making informed decisions regarding the change. Taking immediate action to apply the change, notifying only the Executive Sponsor without a formal process, or outright denying the change request compromises the integrity of the project management process and could lead to issues such as scope creep, misalignment of stakeholder expectations, or increased risks. Properly handling change requests is a